FAQ

Yes, We send products all over the world, so there’s no single postage price – If you’d like to know what delivery will cost, add your order to the cart and enter your shipping information on the checkout page. We’ll show you how much it will cost to ship before you place your order!

Our shipping time typically ranges from 20 to 30 days. We strive to ensure your order is processed and delivered as quickly as possible, but please note that delivery times may vary based on your location and other factors. If you have any further questions or need assistance with your order, feel free to contact our customer service support@qiyeleathers.com

Orders are usually shipped within 3-5 business days from the day the order was completed. Delivery time may differ based on variables such as the delivery method chosen, your location, delays in Customs, etc.

All of our packages are shipped discreetly from our multiple warehouses in plain packaging.

We can accept Paypal, VISA, and Mastercard, Apply Pay, etc.

Due to the unique and custom nature of our product, we are unfortunately not able to provide returns or exchanges. However, if the package is completely unopened, we may consider returns on a case-by-case basis. Please contact us in advance to discuss the possibility of a return.

We offer a lifetime guarantee against manufacturer defects. If you experience a malfunction, please contact us support@qiyeleathers.com. We will either repair your harness or provide a replacement upon receiving the original. The replacement harness will be the same as the original.

In this case, you must notify us immediately. You must send an email to support@qiyeleathers.com or contact us via Online chat.If your order has already been customized, we will not be able to change for you.

If your order has not yet been shipped, we can directly update the delivery address for you. In that case, you must notify us immediately, or you can also send an email to support@qiyeleathers.com.

If your order has already been shipped, we recommend waiting for the package to arrive in the destination country before contacting the local post office to update the delivery address.

Once an order has been placed, we begin processing it immediatelyy to ensure prompt delivery. If you need to make changes, please contact us at support@qiyeleathers.com within 24 hours. While we cannot guarantee modifications, we will do our best to accommodate your request.

We're happy to assist with sizing questions before purchase. Contact us at support@qiyeleathers.com for personalized guidance.

Due to the nature of our products we only accept returns for defective items. We can recommend other products that may be able to meet your needs, please reach out to support@qiyeleathers.com

Yes, we work with carefully selected leather suppliers to ensurethat our leathers are ethically sourced and producedwith ethical practices. We have performed site visits to several of our supplier tanneries to ensure conformance with generally accepted standards.

Yes, our products are designed with comfort and durability in mind, making them suitable for daily wear. We use high-quality materials to ensure that they withstand regular use while maintaining their appearance and functionality.

Absolutely! We provide custom sizing options. You can either message our team with your specific measurements or select the 'Custom Size' option when available. Simply specify your measurements in the comments section of your order in the 'Cart'. Please note that not all items are eligible for customization.