FAQ

Yes, We send products all over the world, so there’s no single postage price – If you’d like to know what delivery will cost, add your order to the cart and enter your shipping information on the checkout page. We’ll show you how much it will cost to ship before you place your order!

Our shipping time typically ranges from 20 to 30 days. We strive to ensure your order is processed and delivered as quickly as possible, but please note that delivery times may vary based on your location and other factors. If you have any further questions or need assistance with your order, feel free to contact our customer servicesupport@qiyeleathers.com

Orders are usually shipped within 3-5 business days from the day the order was completed. Delivery time may differ based on variables such as the delivery method chosen, your location, delays in Customs, etc.

All of our packages are shipped discreetly from our multiple warehouses in plain packaging.

We can accept Paypal, VISA, and Mastercard, Apply Pay, etc.

Due to the unique and custom nature of our product, we are unfortunately not able to provide returns or exchanges. However, if the package is completely unopened, we may consider returns on a case-by-case basis. Please contact us in advance to discuss the possibility of a return.

We offer a lifetime guarantee against manufacturer defects. If you experience a malfunction, please contact us support@qiyeleathers.com. We will either repair your harness or provide a replacement upon receiving the original. The replacement harness will be the same as the original.

In this case, you must notify us immediately. You must send an email tosupport@qiyeleathers.comor contact us via Online chat.If your order has already been customized, we will not be able to change for you.

If your order has not yet been shipped, we can directly update the delivery address for you. In that case, you must notify us immediately, or you can also send an email to support@qiyeleathers.com.

If your order has already been shipped, we recommend waiting for the package to arrive in the destination country before contacting the local post office to update the delivery address.

Once an order has been placed, we begin processing it immediatelyy to ensure prompt delivery. If you need to make changes, please contact us atsupport@qiyeleathers.comwithin 24 hours. While we cannot guarantee modifications, we will do our best to accommodate your request.

We're happy to assist with sizing questions before purchase. Contact us atsupport@qiyeleathers.comfor personalized guidance.

Due to the nature of our products we only accept returns for defective items. We can recommend other products that may be able to meet your needs, please reach out tosupport@qiyeleathers.com